5 Whys Toolkit

5 Whys Toolkit

Free
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About This Tool

Overview
• 5 Whys is a technique for finding the causes of the pain points by asking “Why?” at least five times. Its primary goal is to determine the root cause of the pain point by repeating the question “Why?”.

Getting Started
• Start by asking why to the pain point highlighted in the journey map. Continue with an interrogation style of asking Why to the answer given