Verbalising & Visualising Emotions

Verbalising & Visualising Emotions

Master Trainer:

About This Course

Always wonder what your customers really want? This MasterClass will equip you with verbalizing and visualizing techniques so you can discover ideas from your customers so as to create better services from them and in fact differentiate you from competitors. It helps you to turn your customers into your brand advocate because you can show you truly care.

Design educator Sharina Khan and management consultant Yulia Saksen will conduct a MasterClass on the FingerStorming technique to help you create deeper empathy with users and shape successful solutions. Through practical examples and interactive activities, you will learn how your business can stay relevant to the needs and expectations of your customers with this time-tested methodology.

Highlights of this MasterClass include:

  • Contextualizing verbal and non-verbal cues
  • How to uncover insights about Your customers
  • Observational tactics
  • Interview techniques
  • How to put yourself in the shoes of your customer?
  • Q&A with our consultants

Who is this workshop for?

  • Professionals involved in product development, marketing and change management
  • Business owners looking for a major edge in increasingly competitive markets
  • Entrepreneurs who wants to know how to create a strong brand foundation